Return & Refund Policy
Our Guarantee
At ASA Rituals, we take immense pride in the quality and safety of our skincare products. Due to strict hygiene and safety standards for personal care products, we enforce a transparent Return & Refund Policy outlined below.
🔄 Returns & Eligibility
We accept returns within 14 days of parcel delivery, provided the following conditions are met:
1. Unopened & Unused Items (Eligible for Return)
To be eligible for a return and refund:
The product must be completely unopened, unused, and undamaged.
The protective outer seals, foil sachets, or box packaging must be 100% intact.
All original packaging, accessories, and promotional items/gifts must be returned together.
2. Opened Products (Non-Returnable)
Opened or unsealed items cannot be returned or refunded.
Once the outer safety seal or individual sheet mask foil sachet is opened, we are strictly unable to accept a return or issue a refund due to health, hygiene, and product safety regulations.
🚚 Return Shipping Costs
Customer Responsibility: Customers are responsible for paying all return shipping costs. Return shipping fees are non-refundable.
Tracked Shipping Required: We strongly recommend using a tracked and insured shipping service (e.g., Royal Mail Tracked) as we cannot guarantee or be held responsible for lost or stolen return parcels during transit.
📝 How to Initiate a Return
Contact Us: Email our support team at asaritauls@gmail.com within 14 days of receiving your order with the subject line "Return Request - Order #[Your Order Number]".
Include Details: Please provide your Order Number, the email address used at checkout, and photos showing that the product packaging remains sealed and intact.
Approval & Address: Once our team reviews and approves your request, we will provide you with the official UK return warehouse address and instructions.
Ship Your Item: Package the item securely and dispatch it using a tracked delivery service within 7 days of receiving return authorization.
💸 Refunds Process
Once your returned item arrives at our UK warehouse and passes quality inspection, we will send you an email confirmation.
If approved, your refund will be processed back to your original payment method within 5–10 business days.
Note: Original shipping fees paid at checkout (if applicable) are non-refundable.
⚠️ Damaged or Faulty Items
If you receive an item that was damaged in transit or defective upon arrival, please contact us immediately at asaritauls@gmail.com within 48 hours of delivery with photos/videos of the damaged item and packaging. We will gladly arrange a replacement or issue a full refund at no extra cost to you.